Returns & Refunds
Sadora Kids Private Limited thanks you for your purchase. We are unable to reuse or resell products in an open condition hence we will not be able to take back opened or used items. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
If you have received the product in a state that is damaged/broken/missing items due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
- Sadora Kids Pvt. Ltd. is not responsible for any damage after the delivery of the products.
- An unboxing video is mandatory with the original packaging in case of claims on missing items/ leakage/ breakage or damage/ incorrect product, has to be made.
- You are free not to accept a package at the time of delivery that has been damaged/defected or tampered with. Please call Customer Care to report the same.
- Contact the customer care team on +919820535877 if the order is marked as delivered but not received by you, within 3 days of the product being marked delivered. No refunds shall be made post this period.
- Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
- We do not accept returns after 24 hours of you receiving the product once boxes are opened as such boxes cannot be reused or resold.
- If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Sadora Kids Pvt. Ltd.
- Sadora Kids Pvt. Ltd. will provide all the details with relevant screenshots along with transaction id once the refund is initiated.
Cancellation of orders can be processed before their dispatch from the warehouses only. A payment gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouse. An amount equal to the entire shipping, along with damage charges if any, will be deducted once the order is shipped and returned back to the seller.